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Every Carver customer receives: a dedicated account manager who understands your business and intelligence needs; email support during US business hours (9am–6pm ET, Monday–Friday); Slack channel support for faster async response; and quarterly strategic reviews to optimise your intelligence configuration. SLA commitments: routine questions within 4 business hours; urgent issues within 1 business hour during business hours. Enterprise customers can add premium support with 24/7 availability and 30-minute response SLAs.