Security, Compliance & Legal

Q5. How long does Carver retain customer data—and can it be deleted on request?

During active subscription: monitoring configuration, usage history, and delivered intelligence are retained per your specified retention policy or indefinitely if unspecified. Post-cancellation: data is retained for 90 days to support potential re-activation, after which it is deleted. Customer-requested deletion is processed within 30 days; backup system deletion may take up to 90 days. Regulatory intelligence content (public source data) remains in the Carver database independently of customer data deletion.

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